معيار الجودة و تقييم الأداء الوظيفي في عهد الخلفاء الراشدين 11-41 هـ، 632-661 م

Abstract EN

The study aimed to investigate the quality standard and job performance evaluation in the era of the rightly-guided caliphs.

this era was chosen for its historical closeness to the era of Prophet Muhammad, may God bless him and grant him peace, as they tried to emulate and apply the approach that the messenger of God, may God bless him and grant him peace, conducted with his workers and guardians whom he appointed.

in this study, we learn about the general meaning of quality and then know its meaning from an Islamic perspective, and how our Islamic religion, with all its teachings, includes quality, as it is part of the overall view of the quality of life in society in all its economic, scientific and social forms.

the rightly guided caliphs set several strict criteria when appointing workers, including supervision, and they began with themselves.

we find that Abu Bakr, may God be pleased with him, when he assumed the caliphate, and after him, the rest of the caliphs, in their sermons, seek advice from people and ask them to be watchers over them, giving them advice in case they did a good job.

and evaluation if they deviated from the right path.

the caliphs took several measures and procedures to monitor workers and restrict their powers, such as conducting periodic inspection campaigns to monitor workers’ performance and holding conferences for leaders and governors during the Hajj season and others.

the results of the study came to confirm the extent of development of supervisory methods during the era of the rightly-guided caliphs in general and the era of Omar, may God be pleased with him in particular.

one of the quality standards is the lack of centralization, as the caliphs established the bureaus and made branches for them in the regions with workers affiliated with the region’s governor.

furthermore, the rightly-guided caliphs gave special interest to finance since the era of Abu Bakr who was very keen on the money that was being paid during the reign of the messenger of God, peace be upon him.

Abu Bakr appointed workers for to control paid money and he himself was watching the money workers and the rest of the caliphs followed his approach.

among the results of the study is that there are several criteria for evaluating job performance, including the criterion of justice and that of considering grievances.