أثر اللوجستيات العكسية على الاستدامة كأداة للتميز في الأداء بالتطبيق على قطاع الملاحة البحرية في منطقة إقليم قناة السويس

Abstract EN

Industrial and service organizations are always looking for development in order to achieve continuity in the current competitive environment, and this is what prompts them to search for excellence from other organizations in various aspects to attract the customer's attention to them and push them to deal with them and achieve their sustainability.

Therefore, this study was in order to discuss the impact of the application of reverse logistics on achieving excellence in performance through application to the navigational services sector in the Suez Canal region using a questionnaire surveying a sample of (258) workers, to get the results and put some recommendations.

Hypotheses testing results show that there is a positive relationship and significant effect of reverse logistics operations on excellence in environmental performance and the relationship between reverse logistics and performance excellence was not affected by the size of the organization.