تأثير جودة الخدمة على رضا العملاء و ولائهم، مع التأثير المعتدل لحساسية الأسعار و الباحثين عن الجود : دراسة تجريبية على ركاب شركات طيران الإمارات العربية المتحدة (الإمارات، الاتحاد، فلاي دبي، العربية)‎

Abstract EN

The purpose of this research is to look at the strategic leadership styles (transformational, transactional, and charismatic) in terms of : the different leadership styles, and knowing how they affect the performance of employees, along with the mediation effect of knowledge sharing in Dubai, Abu Dhabi and Ajman municipality, a good leader motivates employees, and does not motivation depends only on improving job performance and their commitment within the organization to it; it also bypasses job requirements and enhances overall organization performance and profit quantitative research technique was used a survey questionnaire with structured questions was created and evaluated using the five-point Likert scale 335 people participated in the questionnaire and analyzed using smart-PLS software , the structural equation modeling was also used to test path analysis and hypotheses, and three main independent variables were built : transformational leadership, transactional leadership, and charismatic leadership, in addition to a dependent variable : employee performance that was built in a theoretical framework in this study.

strategic leadership has a significant impact on the performance of employees, through knowledge sharing, and according to the results of the study, it is likely that municipal leaders who apply strategic leadership-effectively-to increase employee performance significantly, and the researcher presented a number of recommendations that are considered useful in search scope.