
Corona pandemic and its impact on improving customer service procedures in private sector hospitals in Jordan
Other Title(s)
جائحة كورونا و أثرها على اتخاذ إجراءات لتحسين خدمة العملاء و إرضائهم في مستشفيات القطاع الخاص في الأردن
Dissertant
Thesis advisor
University
Isra University
Faculty
Faculty of Business
Department
Business Administration Department
University Country
Jordan
Degree
Master
Degree Date
2022
English Abstract
The current study aims to measure the impact of the Corona pandemic on improving customer needs procedures in private hospitals in Jordan, Simple random sampling was performed to select respondents, a total of 100 privet hospitals employees.
To calculate the results arithmetic means and standard deviations and simple and multiple linear regression were used.
The results indicates that the all variable was considered good, There is statistically significant impact at the level of (0.05≥Ω) for the Corona pandemic on the measures taken for customer satisfaction in private hospitals in Jordan, wearing gloves and masks for medical staff during the Corona pandemic on customer needs improvement procedures in private hospitals in Jordan, washing and sterilizing hands and maintaining physical distance during the Corona pandemic on customer needs improvement procedures in private hospitals in Jordan, and preventive precautions in laboratories, pharmacy and radiology departments during the Corona pandemic on customer needs improvement procedures in private hospitals in Jordan
Main Subjects
No. of Pages
87
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Theoretical framework (Literature Review).
Chapter Three : Methodology and procedures.
Chapter Four : Data analysis.
References.
American Psychological Association (APA)
al-Umari, Raid Amin Sari. (2022). Corona pandemic and its impact on improving customer service procedures in private sector hospitals in Jordan. (Master's theses Theses and Dissertations Master). Isra University, Jordan
https://search.emarefa.net/detail/BIM-1414475
Modern Language Association (MLA)
al-Umari, Raid Amin Sari. Corona pandemic and its impact on improving customer service procedures in private sector hospitals in Jordan. (Master's theses Theses and Dissertations Master). Isra University. (2022).
https://search.emarefa.net/detail/BIM-1414475
American Medical Association (AMA)
al-Umari, Raid Amin Sari. (2022). Corona pandemic and its impact on improving customer service procedures in private sector hospitals in Jordan. (Master's theses Theses and Dissertations Master). Isra University, Jordan
https://search.emarefa.net/detail/BIM-1414475
Language
English
Data Type
Arab Theses
Record ID
BIM-1414475