بناء القدرة على التغيير بالاعتماد على تكنولوجيا المعلومات و الاتصال : دراسة حالة مؤسسة-ملبوسات الزهراء

Abstract EN

This longitudinal qualitative study aims to extract the contribution of information and communication technology in the building of organizational change capacity (OCC) in a small company (MALBOUSSET EL ZAHRA) through its impact on components and dimensions of this capacity.

Our study allowed us to observe that: - ICT have contributed to changing the conditions of the external environment, which has made it very necessary to strengthen the capacity for change in the company; - ICT has helped to build the capacity for change if there is an efficiency that improves its operation in a way that promotes change in the company; - Flexible practices based on the principle of “trial and error” and continuous learning through the exploitation of ICT, are two main factors that contribute to the change capacity building.