دراسة تقييم مهارات الذكاء العاطفي لدى المديرين بشركات السياحة المصرية

Abstract EN

Emotional intelligence is one of the most important concepts that has gained popularity as a result of its prominent role in increasing the efficiency of performance and the competence of organizations.

At its core, emotional intelligence depends on the leader's ability to deal more effectively not only with his own emotions but with the emotions of his subordinates to serve the aims of the organization.

Furthermore, excellence in performance and the achievement of high-performance rates are not only due to intelligence quotient (IQ) scores or levels, but primarily due to the growing emotional intelligence skills of workers.

Emotional intelligence skills represent 80% of leaders' success in achieving organizational goals.

The objective of the study was to evaluate managers' awareness of emotional intelligence skills and the extent to which they practice them in the category “A” tourism companies.

In order to achieve the study's objective, 350 survey forms were distributed to a random sample of workers in the category “A” tourism companies.

However, the analysis was based on 326 valid forms.

The study concluded that managers in tourism companies practice organizational citizenship behaviors to an appropriate degree for they practice all dimensions with varying degrees.

These dimensions include self-management, self-awareness, relationship management, and social awareness.

Moreover, it also found that managers' emotional intelligence affects the performance of employees and levels of job satisfaction.

This is reflected in managers' ability to build good relationships with employees', enhance their morale, and allow them to present their ideas and suggestions concerning the development of work.

Hence, it benefits the organization and maximizes the benefit of the human element.