أثر تطبيق إدارة الجودة الشاملة على الموارد البشرية في الجامعات الكويتية

Abstract EN

This study aimed to identify the impact of the application of total quality management represented in (continuous improvement, work teams, creativity and innovation, achieving the societal role) on human resources at Kuwait University.

Continuous improvement, work teams, creativity and innovation, achieving community service) on human resources was high, as it was found that there is a statistical effect of the independent variable (continuous improvement) and that it has a significant contribution to the impact on human resources, and the researcher also found that there is a statistical significance effect.

For the independent variable (work teams) and that it has a small contribution to influencing human resources, and that there is a statistical effect of the independent variable (creativity and innovation) and that it has a small contribution to affecting human resources, there is also a statistical significance effect for the independent variable (achieving community service) and that It has a great contribution to influence on human resources.

The researcher also concluded through the results of the analysis that human resources interact positively in the dimensions of total quality.

Hence, the researcher came up with many recommendations, the most important of which were: - The university’s interest in focusing on providing services to workers with a high degree of efficiency and quality, increasing the university’s interest in appointing people with high expertise and skills, increasing the university’s interest in providing material and moral incentives in order to motivate workers, increasing the university’s focus on conducting operations Research and development in order to keep pace with the needs and desires of workers, and the researcher also recommends organizing training courses in total quality management in order to improve employee productivity.