أثر جودة مخرجات نظم دعم القرار على عملية صنع القرارات : دراسة حالة جامعة البطانة

Abstract EN

This study aims at identifying the characteristics of good quality information and the components of Decision Support Systems (DSS).

It also aims at finding out the effect of DDS throughout all phases of decision-making process including problem definition, alternatives determination and evaluation, optimum alternative selection, decision execution and tracking.

The researchers used the descriptive analytical approach, where a 24-item questionnaire was designed and distributed to employees with supervisory positions at University of Albutana using Complete Census method.

Data was extracted and interpreted via Statistical Package for Social Sciences (SPSS).

The most important findings of the study include that: there is a statistically significant relation between the output quality of DDS and problem definition.

There is also a statistically significant relation between output quality of DDS and selecting the optimum alternative.

Additionally, the outputs of internal and external databases contribute in highlighting each phase of decision-making process throughout issuing different reports, especially the exceptional ones.

The study recommended that Sudanese universities should adopt DDS for their benefits at all phases of decision-making process, and should secure DDS requirements.