الاتصال التفاعلي و تصميم نظم العمل في المكتبات

Abstract EN

The study aimed to rely on interactive communication as one of the macro ergonomics techniques to develop effective communication and link human resources in the organizational work environment of public libraries, and monitor obstacles to implementing (ICT), and develop solutions for their development.

And study the techniques that require human resources for (ICT), and activating networking between public libraries, The study found that supporting the interaction between human resources through the exchange of information, ideas, and opinions is the most important role for interactive communication in public libraries.

The most important ways to strengthen interactive communication in public libraries are to participate through video conferencing, communication through the library's internal network, and the most important techniques that require human resources for (ICT) training are computer programming training and database creation, The study recommends networking of public libraries by participating through video conferencing, using a unified network, establishing a central (ICT) training unit and developing public library websites on social media to strengthen interactive communication with beneficiaries.