دور إدارة الموارد البشرية في تعزيز الأداء المؤسسي من خلال الجودة الشاملة كمتغير وسيط : دراسة تطبيقية على وزارة الصحة الفلسطينية في المحافظات الجنوبية

Abstract EN

The study aimed to identify the impact of human resource management on institutional performance, with the presence of total quality as a mediating variable in the Palestinian ministry of health.

the descriptive analytical approach was used.

the study population consisted of (1083) administrative employees in the Palestinian ministry of health.

and a number of results were reached, the most important of these are : that the reality of applying human resources management dimensions in the Palestinian ministry of health is in a medium degree, and that the level of institutional performance is in a medium degree, and that the level of total quality management is in a high degree, and it also indicated that there is a statistically significant effect of the dimensions of human resources on institutional performance in the Palestinian ministry of health, and the presence of a statistically significant effect of the dimensions of human resources on the total quality, and the presence of a significant statistical effect of the total quality on the institutional performance, and also indicated that there is a statistically significant effect of human resources management on the institutional performance through total quality as a mediating change in the Palestinian Ministry of Health