أثر تكنولوجيا المعلومات و الاتصال في جودة الخدمة السياحية : دراسة حالة عينة من فنادق ولاية بجاية

Abstract EN

The goal of the study was to know the respondents' perceptions about the degree of availability of information and communication technology in its various forms in the hotels under study, as well as the quality of the tourist service, and to know the nature of the relationship and the impact between them, where we used a questionnaire as a main tool for collecting data and information from the study sample.

In the statistical analysis of the data, we used several statistical methods, including descriptive statistics measures (arithmetic mean and standard deviation), regression analysis of variance, multiple linear regression analysis.

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The study concluded with the following: There is a statistically significant impact of information and communication technology with its various dimensions on the quality of tourism service for the hotels under study.

The study came up with several recommendations, including: The hotels under study should increase their investments in the field of software, hardware and equipment that comprise information and communication technology, and develop the quality level of their tourism services and keep up with global changes.