القيادة التحويلية و أثرها في تحقيق الجودة الوظيفية للخدمة الفندقية : دراسة ميدانية بالمؤسسات الفندقية (القائد، كردادة، القلعة)‎ لولاية المسيلة

Abstract EN

This study aimed to investigate the effect of transformational leadership (ideal influence, individual consideration, intellectual stimulation, inspirational motivation, empowerment) in achieving the functional quality of hotel service among a sample of workers in hotel establishments (Al-Qaed, Kerdada, Al-Qala'a) in the state of M'sila.

To achieve the objectives of the study, a questionnaire was designed.

For the study and its distribution to a judgmental sample consisting of (113) workers, out of the study population consisting of (182) workers, where the descriptive approach was used that is consistent with the nature of the study, and the statistical program (spss) to analyze its data.

The results showed that there is a statistically significant positive effect relationship between (intellectual stimulation, empowerment) and the functional quality of the hotel service.

Transformational leadership on an ongoing basis, encouraging them to attend and participate, and explaining its importance in achieving job quality as well as maintaining and sustaining it.

Key Words: Transformational leadership, service quality, functional quality, hotel service, hotel establishments.