نموذج الكفاءة و الفاعلية من منظور اجتماعي و إداري

Abstract EN

The current research aimed to shed light on the efficiency and effectiveness model as one of the models for assessing any project, program, service or organization from an administrative and social perspective.

rather, this model can also be used to assess the performance of employees, whether this performance is administrative, professional or social.

one of the reasons for the interest in this topic is that the concepts of efficiency and effectiveness occupy an important aspect in the thinking, practices and research of most professions, including : the management profession, the economics profession, the social work profession, and the education profession...

and that these two concepts are a major pillar in the assessment and evaluation research in these professions.

the study of the concepts of efficiency and effectiveness is of great importance, because the main concern of any organization is to achieve its objectives efficiently and effectively, and to be itself efficient and effective.

also, one of the reasons for the researcher's interest in this topic is the existence of a clear confusion and the lack of distinction sometimes between the concepts of efficiency and effectiveness, where definitions of competence are originally definitions of effectiveness.

also, definitions of effectiveness have been seen, which are originally definitions of efficiency.

in addition to the overlapping of the two concepts with other concepts such as : quality, productivity, performance, sufficiency and effectiveness.

to clarify this model, efficiency and effectiveness were defined linguistically and professionally, with an explanation of the difference between efficiency, sufficiency, effectiveness, and effectiveness.

the research also presented the types of both efficiency and effectiveness, and how to measure each, and to determine the relationship between them.

in addition, indicators of efficiency and effectiveness were identified, and the steps for measuring them, and the difficulties in doing so, were identified.

at the end of the research, a number of recommendations were made that can be used to benefit from the efficiency and effectiveness model in evaluating projects, programs, services or organizations.