دور قرارات عمليات الخدمة في تعزيز جودة الخدمات: دراسة تحليلية في مصرف الرافدين-فرع تكريت

Abstract EN

The study aimed to identify the role played by the decisions of service operations in improving the quality of services of Rafidain bank / Tikrit branch in order to achieve this goal, it relied on the analytical descriptive approach and the questionnaire was adopted as a key data collection tool.

the study is which was a strong correlation between the decisions of the service operations and the quality of services of the researched bank.

in addition, the decisions of the service operations had a positive impact on the quality of services of the researched bank.