Leader humor and passenger-oriented organizational citizenship behavior in cabin crew

Abstract EN

This study investigates if, even in the traditionally stressful aviation industry environment, leader humor may motivate the crew to overcome travel tension and anxiety in their supportive behavior toward passengers.

the research findings show that humorous executives are more likely to encourage cabin crew to participate in passenger-oriented organizational citizenship behavior (OCB).

through the mediating impact of relational energy, leader humor influences passenger-oriented OCB.

additionally, relational energy differential and worker traditionalism control the process.

the topic of comedy and leader humor in the airline sector is augmented by this study, which uses data gathered from 117 members belonging to about 2200 cabin crew members at Egypt Air.

according to the research, aviation leaders may use humor to increase relational energy and activate passenger-oriented OCB, especially with less-traditional crews and in circumstances with less relational energy distinction.