فاعلية البرنامج الإرشادي المعرفي السلوكي في تخفيف التوتر المهني وخفض العنف الموجه للكوادر التمريضية في أقسام الطوارئ في مدينة عمان

Abstract EN

This study aimed to identify the effectiveness of behavioral counseling program in relieving occupational tension, and reducing violence directed at nursing staff in emergency departments.

The study relied on the use of the quasi-experimental approach, as it is most appropriate for the study that requires a pre- and post-measurement; In order to identify the differences between the means of the experimental and control group in this study, due to its relevance to the nature and objectives of this study The results of the study were as follows : The program is effective in relieving their professional tension and reducing violence directed at nursing staff in emergency departments, and there are statistically significant differences between the performance means of the experimental and control groups on the violence scale, attributed to the counseling program, which indicates However, the counseling program that the experimental group was subjected to contributed to reducing the level of violence among the sample members, and there were statistically significant differences between the performance means of the experimental and control groups on the occupational stress scale due to the counseling program, and there were significant differences in the mean The experimental group's scores on their scales of occupational stress relief and violence reduction in the follow-up measurement.

And there were no statistically significant between the performance means of the experimental and control groups on the scales of occupational stress and directed violence due to the interaction between the counseling program and both gender and length of service.

The researcher recommended implementing the counseling program in order to relieve the occupational tension and reduce violence directed at nursing staff in emergency departments.

The researcher also recommended applying the cognitive-behavioral counseling program in hospitals and in other departments in other medical centers to benefit from it in various medical fields.