مدى تطبيق معايير جائزة مالكوم بالدريج في المستشفيات الأردنية الخاصة الحاصلة على شهادة الاعتمادية الدولية (JCIA)‎

Abstract EN

The aim of this study was to invistigate the application level of the seven Malcolm Baldrage award criteria: leadership , strategic planning , focusing on markets and customers, information analysis, human resources and business results at the JCIA accredited private Jordanian hospitals and to explore the differences in the application levels of the award standards at those hospitals.The study was carried out by a questionnaire distributed to ample of (71) employees of the middle mangerial level at the JCIA accredited Jordanian hospitals.

A total of 40 questionnaires were completed and returned 56% (response rate).

Following to data analysis and hypothesis testing, the following conclusions were reached: 1.

No statistical evidence (at α =0.05) was available fore the existance of an accepted level of Applying Malcolm Baldrige Award Criteria in the JCIA accreditated Jordanian private hospitals .

And despite the availability of statistical evidence of the good level of applying the criteria of leadership and business results , but the apparent weakness of the level of applying the criteria of information analysis, human resources, and stralegic planning ,negatively impacted the level of applying the combined criteria of the award at those hospitals . 2.

No significant evidence was available in the examined hospitals for the differences in the level of application of the Award Criteria .

Despite the availability of significant evidence for the difference between hospitals examined in applying the criteria of customer focus, information analysis, and processes there was no significant evidence appeared fore the application of the criteria of leadrship, strategic plamming , human resource and business results.