قياس جودة الخدمات التعليمية المقدمة لطلبة الدراسات العليا في كلية إدارة المال و الأعمال : دراسة ميدانية على جامعات إقليم الشمال

Abstract EN

This study aimed to identify the quality of educational services in the master's program, provided by Faculty of Business and Finance at the universities of the north region, bymeasuring the fifth gap.

The population of the study included all the students ofMaster's program of Faculties ofBusiness and Finance at the public universities of the north region, counted 256 students.

A questionnaire designed by researchers to collect data from the sample of the study.

The dimensions of the quality of the educational services are (tangible, reliability, responsiveness, security, empathy).

Statistical package for social studies SPSS was used to answer the study questions and test hypotheses.

The study found that there were significant differences between the service perceived by the students and their expectations for this service.

As indicated by results of the study there were also significant differences between the service perceived by male students and service perceived by female students, and statistically significant differences between the service expected by male students and service expected by the female students.

The study recommends upgrading the level of educational services quality through the scene of buildings, general appearance of the University and its employees' concern.

Training and motivation those employees to make the services provided by university have reliability; and work to provide educational services to meet the deadlines.

Special attention should be given to the university and College of Business and Finance to take care of how it is necessary to activate the services and to respond to the constant readiness of the students.