شعور المواطن السعودي نحو تعاملاته اليومية مع خدمات القطاع العام

Abstract EN

This paper is investigating whether there is confidence and cooperation between the citizen and the employee during the service in the public sector.

There are five public vital services chosen in this study; health, postal services, communications, education, and Court proceedings.

The study was conducted in Jeddah as a representative of the other major cities in the country.

According to statistical sample table, the sample was 400 for a population of one million and half approximately , scattered around the city.

A questionnaire was designed and handed out.

The net number of the accepted answered questionnaires was 268.

The results of the study were disappointing compared with the incredible wealth of petrol-dollar country of Saudi Arabia.

Due to the low quality of the public services, and unfair treatment with citizens; the researcher listed a number of recommendations to help improve the public services offered to the Saudi citizens.