أداة تشخيصية لتقييم أداء إدارة علاقات العملاء

Origional Title

A diagnostic tool to evaluate customer relationship management performance.

Original URL

http://search.proquest.com/docview/304323961

Dissertant

تشن، شو

Thesis advisor

فيران، دومينيك

Study Problem

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Study Methodology

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Study Results

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Degree Date

2008

University

University of Ottawa

Faculty

Faculty of Science

Department

Systems Science

University Country

Canada

Degree

Master

Data Type

International Theses

Language

Arabic

Main Subjects

Business Administration

Topics

• Evaluation
• Reviews
• Customer relations

Subject Keywords

• إدارة علاقات العملاء (CRM)
• خدمة العملاء
• رضا العميل

Record ID

BIM-343544