دور الإدارة الإلكترونية في تفعيل الاتصال الإداري من وجهة نظر العاملين في جامعة القدس المفتوحة-فرع غزة

Abstract EN

The aim of the study was to explore the role of electronic administration in activating the administrative communication in perspective of the Al- Quds Open University working staff – Gaza, also to recognize the challenges of application of electronic communication; regarding of the following variables (age, sex, qualification, years of experience and job classification.

The researcher used the descriptive analytical design using simple random sample (64.36%)of working staff.

Data collection was obtained by using a questionnaire.

The study revealed groups of results, the most important results were: the higher administrative levels believed and convinced that the application of electronic administration help to overcome the geographical distance, decrease the cost of traditional communication, the university not facilitating for activating the non-formal communication between working staff, not utilizing the electronic communication to communicate with staff and solve their problems inside and outside the university, unclear rules and regulations regarding coordination & communication between working staff, and finally the staff having decreased skills when dealing with electronic communication means and devices.