تأثير وظائف الإدارة الإلكترونية في فاعلية و كفاءة البنوك في الأردن

Abstract EN

This study aimed to investigate the impact of e-management functions on banks› effectiveness and efficiency in Jordan.

In order to achieve the goal of the study, and test its hypotheses, the researchers have developed a questionnaire to collect data from managers and chiefs of departments in the researched banks.

The researchers have distributed (400) questionnaires, and collected (280), forming a response rate of (70%) Multiple Regression Analysis was used to test the effect of independent variables that represent the e-management functions (e- planning, e- organizing, e- leadership, and e-controlling) on the dependent variables that represent banks› effectiveness and efficiency.

The study points out many results, the most important of which is: 1.

There is a statistical significant relationship at a level (α= 0.05) between the independent variables (e-management functions: e- planning, e- organizing, e- leadership, and e-controlling), and the dependent variable (banks› effectiveness).

2.

There is a statistical significant impact at a level (α= 0.05) between the independent variables (e-management functions: e- planning, e- organizing, and e-controlling), and the dependent variable (banks› efficiency).

3.

There is no statistical significant impact at a level (α= 0.05) between the independent variable (e- leadership), and the dependent variable (banks› efficiency).

Based upon these results, a set of recommendations was proposed to enhance the role of e-management functions in order to improve the level of banks’ effectiveness and efficiency.