كفاءة العميل : المفهوم و أثره على إدارة الخدمة

Origional Title

Customer efficiency : concept and its impact on service management.

Original URL

http://search.proquest.com/docview/305515376

Dissertant

زيو، مي

Thesis advisor

هاركر، باتريك ت.

Study Problem

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Study Methodology

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Study Results

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Degree Date

2002

University

University of Pennsylvania

Faculty

The Wharton School

Department

Operation and Information Management Department

University Country

United States

Degree

Ph.D.

Data Type

International Theses

Language

Arabic

Main Subjects

Business Administration
Financial and Accounting Sciences

Topics

• Banks
• Management
• Data processing
• Reviews
• Financial services industry

Subject Keywords

• إدارة الخدمة
• إنترنت
• العلوم الاجتماعية
• خدمة ذاتية
• كفاءة العميل
• مصرفية
• نظرية اللعبة

Record ID

BIM-413221