مستوى تطبيق معايير الجودة الشاملة في الكليات الإنسانية من وجهة نظر أعضاء الهيئة التدريسية في جامعة النجاح الوطنية

Abstract EN

The study aimed to investigate the level of application of total quality management (TQM) from An-Najah National University faculty members point of view.

It also aimed to find out the effect of the variables of (age, professional rank, teaching experience, professional qualification, and the college) in the application of comprehensive quality management.

The population of the study consisted of (176) faculty members, the random sample represents (%50) of the population, representing (77) faculty members equal to (%87.5).

The researcher used a validated a questionaire which consisted of (85) items distributed into seven domains.

The study concluded to the following results : 1.

The degree of application of TQM among al Najah faculty members was medum, it’s mean was (3.45) which represents (%69).

2.

There were no significant mean differences for applying TQM among the faculty members related to the variables of (professional rank, teaching experience, professional qualification, university of graduation) while there were significant mean differences attributed to age in favor of less than (30) years.

Moreover there were significant mean differences attributed to college in the fields of (students, educational administration, and faculty members) between Al Sharea’a college and other colleges in favor of other colleges.

Also the study recommends that the University administrators should cooperate with the faculty members in order to participate in students’ selection, guidance and increase their awareness of university regulations and rules.