Client’s satisfaction in primary health care centers toward immunization services in Erbil-Iraq

Abstract EN

Monitoring is necessary in order to maintain public confidence as vaccines are usually administrated to healthy persons, monitoring in most countries has relied on passive surveillance systems such as the vaccine adverse event reporting system.

An immunization continues to reduce the incidence of vaccine preventable diseases ; there is increasing interest in vaccine safety.

The study aimed to identify clients’ satisfaction toward immunization services in primary health care centers and to identify association between socio demographic characteristics and their satisfaction.

It is a descriptive, cross sectional study; the sample study is 100 clients who attend Primary Health Care Centers (P.H.C) in Erbil and the study began from 1-6-2013 to 1-1٠-2014.

A questionnaire was used for data collection by using an interview technique.

The sample was chosen convenient and SPSS program version 18 is used for analyzing the data.

Results of the study indicated that majority of the clients were from city center %89, and in primary school %38 while their age was between 17-27 % 51 and most of them were female % 79.

Other results of the study indicated that there was no significant association between clients’ satisfaction and most of variables, while other results indicated that there was a significant association between place of residency and immunization services satisfaction.

Other results indicated that the majority of them were satisfied with immunization services in the primary health care centers.

Majority of study group was satisfied with immunization services, immunization items and staff practices, sterilization and standard technique during their work.

There was no significant association between clients’ satisfaction and variables such as (age, sex, and level of education).

There was significant association between clients’ satisfaction and their place of residency.