Clients’ satisfaction with triage nurse in primary health care

Abstract EN

Objective: To assess the level of client’s satisfaction with primary health care services delivered by a triage nurse.

Design: A Descriptive Cross-Sectional Study.

Setting: Five Primary Health Care Centers, Bahrain.

Method: Three hundred eighty-five clients attending triage nurse clinic in five primary health care centers that run the triage system in Bahrain were interviewed in the first two weeks of June 2011.

Modified Nurse Practitioner Satisfaction Survey (NPSS) was used.

Result: Three hundred sixty-two (94.03%) were generally satisfied, while 367 (95.3%) were satisfied with triage nurse communication.

Despite high levels of satisfaction with the triage service, clients would rather prefer to see their regular physician.

Conclusion: After five years of introduction of triage nurses to primary health care centers, clients were highly satisfied with triage nurse.

Therefore, it might be worthwhile to implement triage nurse services in all primary health care centers in Bahrain.