Improving industries’ performance through training : case of textile industry in Morocco

Dissertant

Rahman, Fatimah Zahra

Thesis advisor

Elgarah, Wafa

University

Al Akhawayn University

Faculty

The School of Business Administration

University Country

Morocco

Degree

Master

Degree Date

2006

English Abstract

This research study investigates the importance of training on industries performance to demonstrate that companies that invest in implementing training programs for their employees gain a return from that investment: high quality, increased productivity, and more profits.

The study looks at the correlation that may exist between training and labor quality, labor productivity, and performance across a number of companies in the textile industry.

their productivity.

These enhanced quality and productivity lead to customer satisfaction and then to profits.

This finding indicates the importance of training.

Having the manager’s support and the necessary training, technical as well as motivational, to perform the task effectively and efficiently were the most important factors associated with high productivity which, on average, increased by 44.37% in 2005.

Quality, on the other hand, was most represented by the decrease in defective units which, on average, decreased by 57.97% for the same period.

The finding of this study for training impact on profit was interesting.

The use of a control company to evaluate the profit growth of the experimental group was appealing.

The analysis of the data selected results in an average profit growth of 34.7% by The study was undertaken in the Moroccan textile industry with seven companies located in different cities in Morocco.

Dviring a visit to each company, managers or operational managers were interviewed to gather information on planning, operations and resources, especially training, quality, productivity, and performance.

The work of some operational employees was observed.

Also, quantitative data, for each company, depending on the date when training programs were initiated, were supplied by the employees invited to complete an anonymous questiormaire.

However, the project was constrained by the lack of access to financial data.

The survey was conducted in October 2006 and includes 85 respondents employed in 6 different companies in the textile sector.

It took about two months of intensive work to complete and produce reliable data for the purpose of the research.

The survey produced findings in four major areas: training, quality, productivity, and profitability.

Overall, the most interesting finding of the survey (which was consistent with previous findings) is the relationship between training, employee satisfaction, quality and productivity.

For instance, while employees generally are satisfied with their training to improve their skills, they also improve quality as well as

Main Subjects

Business Administration

No. of Pages

89

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-629124