دور قيم العمل و سلوك العاملين في تنمية المجتمع : دراسة تطبيقية على الخدمة المدنية القومية بالسودان

Abstract EN

Identify the values and behavior of civil employees is important to find solutions to the problem of low efficiency and thus expand its role in the development of society.This study aimed to state and identifies the role of the values and behavior of civil employees in the community (an empirical Study on the national civil service in Sudan).

The study sample was determined through the use of multiple stratified samplesfrom thesectors of (governance and administration, economic development, andsocial cultural development) according to Divisions of the Sudanese Council of Ministers.

Thenfrom these sectors choose the sub-layer from civil service levels (administrative and executive level ) then random sample was selected as follows (52) employees for administrators to functional grades of leadership and high leadership grade, (284) employees working in various executive and labor functions, and (250) recipients of the service (customers) .To reach total study sample 586 respondents.The researcher used observation and interview and questionnaire as tools for collecting information and data, and statistical processingto analyze the questionnaires using the Statistical Package for Social Sciences program (SPSS) and Likert scale.

The result revealed by the research shows that: the workvalues among the administrative need to be developed, and at the operational level (executive) need to be treated and developed despite of their confidence on their work according to works values, but the customers aredissatisfied to services provided to themby this level, as well as administrators.

Based on these results, the study recommends upgrading work values and behavior of workers in general and in particular on the executive level as necessary to create the work environment to perform the work perfectly.