تقويم جودة الدراسات العليا في إحدى كليات جامعة بغداد العوامل المؤثرة فيها

Abstract EN

This research considers evaluation of higher studies' quality, depending on concepts and methodology used for measuring quality of service.

" Service Performance " ( SERVPERF ) methodology for service quality measurement was used to measure higher studies' quality .A sample included (40) students in Administration & Economic College at Baghdad University Objectives of research included measurement of teaching process quality in higher studies , define variables and dimensions of service quality influence quality of higher studies and study the impact of some factors ( "Faculty Members " , " Curriculum" , " Student" , " Management" , " Physical Facilities" ) on the quality of the teaching process in higher studies.

The study found that the overall quality of higher studies above the average.

Only half of quality dimensions ("Access”, " Communication “, "Security”, "Credibility”, "Understanding Student") had high rate.

Dimensions of " Competence “, "Reliability”, " Responsiveness "and " Courtesy" had above average rate.

Dimension of " Tangibles" had under average rate.

Variables being considering their impact on higher studies had, in the best condition, above average rate.

Other variables ("Availability" for " Faculty Members “, "Scientific Eligibility”, and "Legal Eligibility " for" Student") had under average rate.

The study also found significance relationship between quality of higher studies service and the five variables of service quality.

Variables had stronger influence on the quality of higher studies service were respectively: " Assurance”, " Tangibles “, " Responsiveness ".

Finally, the study found significance relationship between higher studies quality and variables of " Faculty Members “, " Curriculum”, " Student”, "Management”, " Physical Facilities “.

Variables of "Systems" for "Management" and "Equipment and Tools" for "Physical Facilities" had stronger effect on the quality of higher studies service.