تطبيق نماذج الانتظار لحل مشاكل الصفوف في البنك الأهلي السعودي (فرع الخرمة)
Other Title(s)
Utilizing waiting models to solve the problems of queuing in Saudi National Commercial Bank (NCB)-Khurma branch
Author
Source
Issue
Vol. 3, Issue 6 (31 Aug. 2012), pp.125-138, 14 p.
Publisher
American Arabic Academy of Science and Technology
Publication Date
2012-08-31
Country of Publication
United States
No. of Pages
14
Main Subjects
Information Technology and Computer Science
Abstract EN
This research dealt with queuing models utilization in Saudi National Commercial Bank (NCB)- Khurma Branch.
The research investigates the phenomenon of the queuing in the bank.
The main aim of this research is to solve the problem of customer waiting in queues for a long time using queuing models.
The researcher adopted observa?on method to collect data (Quan?ta?ve methods for window 2) were used to extract result.
This research is limited to (NCB)- khurma Branch during the period 7/1/2012 – 6/2/2012.
The chosen sample for this research included in customers who receive service from (NCB).The main result of this research revealed that customers wait in queues for very long time comparing with known standards waiting times.
There for it is recommended that the (NCB) service providers should be increased in number beside further studies related to customers satisfaction and work environment survey should be conducted constantly to avoid the shortcoming and increase competitiveness.
American Psychological Association (APA)
أحمد، أحمد عثمان إبراهيم. 2012. تطبيق نماذج الانتظار لحل مشاكل الصفوف في البنك الأهلي السعودي (فرع الخرمة). أماراباك،مج. 3، ع. 6، ص ص. 125-138.
https://search.emarefa.net/detail/BIM-721087
Modern Language Association (MLA)
أحمد، أحمد عثمان إبراهيم. تطبيق نماذج الانتظار لحل مشاكل الصفوف في البنك الأهلي السعودي (فرع الخرمة). أماراباك مج. 3، ع. 6 (2012)، ص ص. 125-138.
https://search.emarefa.net/detail/BIM-721087
American Medical Association (AMA)
أحمد، أحمد عثمان إبراهيم. تطبيق نماذج الانتظار لحل مشاكل الصفوف في البنك الأهلي السعودي (فرع الخرمة). أماراباك. 2012. مج. 3، ع. 6، ص ص. 125-138.
https://search.emarefa.net/detail/BIM-721087
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن مراجع ببليوجرافية : ص. 138
Record ID
BIM-721087