أثر استخدام الطرق الكمية على اتخاذ القرارات الإدارية : دراسة الشركة السودانية للاتصالات (سوداتل)‎

Abstract EN

The main theme of this research is to envisage the extent to which the managers of Sudanese Telecom.

Corporation (Sudatel) utilized quantitative analysis tools and techniques.

The problem of the study is that the manager's at Sudatel depends on descriptive means for decision making without any consideration of the quantitative tools and techniques which undermine the quality of decision taken.

The research aims to explain the impact of utilizing quantitative tools and techniques on managerial decision.

The researcher developed the following hypotheses: the absence of quantitative analysis techniques jeopardize the competitive position of the company.

The researcher used descriptive analytical methodology in addition to case study.

Among the results of the study are the following: there is little to moderate awareness of manager about the quantitative tools of decision making, which negatively affect their application.

Finally, the company still depends on traditional narrative methods such as experience, consultancies, and personal judgment.

Then, the researcher suggests a number of recommendations: establishing a specialized center for rendering different consultant services, more emphasis should be given to training on using quantitative tools and techniques, and more emphasis should be given to customer care centers by using questionnaires.