أثر إيداع سلسلة التوريد في إدارة الجودة الشاملة من خلال جودة المعلومات كمتغير وسيط : دراسة ميدانية في سلطة منطقة العقبة الاقتصادية الخاصة

Abstract EN

The current study aims at measuring the effect of supply chain innovation on total quality management at Aqaba Special Economic Zone in Jordan using information quality as intermediate variable.

The study population includes all the Aqaba Special Economic Zone employees.

However The sample of the study resembles exactly the total number of the study population equivalent to (204) staff members of Aqaba Special Economic zone..

A well-developed questionnaire including 44 questions was developed to achieve the study objectives.

Statistical testes such as means, standard deviations and multiple regressions were used in the current study.

The study results indicate that there is a significant impact of supply chain innovation on total quality management at Aqaba Special Economic Zone.

In addition, the results indicate that there is significant effect of supply chain innovation constructs (process improvement and information systems) in total quality management through the intermediate variable quality of the information at Aqaba Special Economic Zone.

The study recommended drawing the attention of Aqaba Special Economic Zone management toward their linking information systems with business partners, and guiding the attention of researchers to conduct more studies on the impact of the maturation of smooth supply in institutional performance.