مكانة الاتصال ضمن إدارة الجودة الشاملة و معايير الأيزو في المؤسسة الاقتصادية

Abstract EN

The success of the application of total quality management in the economic institutions depend on the optimal application of its principal requirements , and the connection is considered one of the most prominent and most important of these requirements, which is an important tool in changing the organizational culture of the institution by doing many he tasks of administrative and specialized functions including: planning function, guidance, coordination, motivation function , training function and human resources development..........

etc.

we will try in this paper to highlight the most important roles of contact with various channels in the success of the application of total quality management in addition to clarify the position occupied by the part of the various ISO standards issued by the global standardization (ISO).