أنموذج مقترح لقياس و تقويم الأداء بالجمعيات الخيرية السعودية لرعاية الأيتام باستخدام بطاقة العلامات المتوازنة BSC

Abstract EN

The study provided a model proposed for measuring the strategic performance and evaluation of the charities orphan care charities in Saudi Arabia by using the Balanced Scorecard, consisted of six key dimensions: the four basic dimensions are (the financial dimension, the dimension of orphan satisfaction, the dimension of internal processes and the education and growth dimension) , and two additional dimensions: the social and moral dimensions have been added, with the aim of making the balanced Scorecard suit with the nature of Saudi charities for caring orphans.

This study reached several conclusions including: the contribution of the proposed model in strengthening the financial performance of the charities of Saudi Arabia to take care of orphans and improve the quality of its services, and this model contributes to lever the performance ofthe Saudi charities to win the Organizational Excellence Awards for charitable work, such as: King Abdul Aziz Award for charitable work and award- Subaie charity, and contributes to obtain global ISO 9001- 2008 certificate.