مدى رضا متلقي الخدمة عن أداء المجلس الأعلى للشباب من وجهة نظر رؤساء الأندية في محافظات الشمال

Abstract EN

This study has been prepared by the employee at the Higher Council for Youth, Mr.

Nayef Abu Rumman for the purpose of recognizing the level of satisfaction of the receivers of the Council services in Jordan from the point of view of the heads of the youth clubs in the north region namely in Jerash, Ajloon, Mafraq and Irbid governorates.

The study sample consisted of (75) president in the four mentioned governorates; a (23) paragraphs questionnaire and applying TUKEY range test and the Statistical Package for the Social Sciences (SPSS) analytical method had been used for this purpose.

The results showed a high level of satisfaction of the Council for Youth’s services in all the aspects of the study; it also showed no statistical significant differences at the (0,05>a) at the satisfaction of the study sample according to the academic qualification variable whereas some statistical significant differences has been noted according to experience and governorate variable.

The researcher recommends the importance of the continuation of the positive connectivity amongst the Higher Council’s employees and the sport clubs as a whole; and the necessity of conducting a similar study covering all the rest of the governorates in the kingdom as well as studies on the Higher Council’s service receivers.