مصادر الشكوى المتبادلة بين موظفي مديريات التربية و مديري المدارس الثانوية في محافظة بغداد في ضوء بعض المتغيرات

Abstract EN

A field study aimed at identifying the sources of mutual complaints among the Directorates of Education staff of their departments and management and run it in their daily dealings with principals in the province of Baghdad, and adopt approach.

It was determined the research consists of (2357) male and female employees and 305 randomly stratified simple by the rate of (7 %) from the research community as the number of sample reached (167) male and female employees, and selected sample was randomly stratified simple by the rate of (39.67 %) of the research community, as the number of sample was (121) principals.

It was constructed two questionnaires, the first included (28) items and the second contained (28) items.

And the two researchers made sure of their validity and reliability.

Results were analyzed by statistical software (SPSS), the two questioners were applied in the second semester of the academic year 2015- 2016.

The study has found the following results: the sources of complaint suffered by school principals are sharper and larger than those of complaints suffered by the Directorates of Education staff, and the depth and size of the reasons which were characterized by the principles are bigger little about from those identified by the Directorates of Education staff, and the research has made .a number of recommendations and suggestions.