تأثير تطبيق عمليات إدارة المعرفة على تحقيق الميزة التنافسية : دراسة ميدانية : بمؤسسات الاتصالات الخلوية (جازي، أوردو، موبيليس)‎ - سكيكدة

Abstract EN

This study aims at studying the level of application knowledge management operations and measures their impact on the competitive advantage in communication institutions (Djezzy, Ooredoo, Mobilis) -Skikda.

In order to attain the study objectives, we have spread one questionnaire in employment.

The sample’s members have been selected in respect of objective criteria and our research’s purposes.

We have distributed (120) copies of which we had received back (109).

The methodology used herein is a statistical descriptive and reflective analysis in order to describe the study’s data and test its hypotheses by using the (SPSS).

In fact, our results show an level about knowledge management operation (24,1), and that these transactions positively affect the competitive advantage, and Regarding variables related to sample’s individuals, it shows an impact statistically significant on the level of knowledge management operation among these firms.