دور المعرفة الضمنية في عملية ابتكار الخدمات الجديدة : دراسة ميدانية في مؤسسات الهاتف النقال في الجزائر (Moblis-Ooredoo-Djezzy)‎

Abstract EN

This research paper aims to put the light on the role of tacit knowledge with its technical and cognitive dimensions to innovate new services at the level of the three operators of sell –phones in Algeria, according to their staff’s point of views.

The study reached the result of significant statistically relationship, it also recommended to take advantage of tacit knowledge Inventory through the investment of immaterial resources, in addition to make new more practical studies in this field.