تأثير إدارة المعرفة في تحسين الخدمات الصحية : دراسة حالة في مستشفى الصدر الطبية

Abstract EN

This research seeks to ascertain the relationship between the content and operations management knowledge and quality of health services in the A1 Sadr Teaching Hospital / province of Najaf' and in order to detect the type of relationship that combines these variables model was built supposedly shows the nature of the relationship between the content of knowledge management and represented by (tacit knowledge and knowledge virtual) processes of knowledge and represented by (generated and stored' distributed and applied) as two independent variables' and the dimensions of quality and represented by (speed of response' reliability and ease of access and get the service' empathy) as the dependent variable.

To validate the health of hypothesis research model used the search form questionnaire prepared for this purpose' and hos been distributed to an intentional sample consisting or 75 physician specialty and the oldest resident.

To prove the validity of the assumptions the main and branch has been Use regression coefficient multiple linear (Multiple Linear Regression Analysis) to determine the path of the relationship between the dimensions of the content and processes of knowledge on the one hand and quality of health services on the other hand' as well as the use of simple linear regression (Linear Regression Analysis Simple) to explain the potential impacts between variables research and test (t) to see significant correlation simple and choose (F) to determine moral regression equation, R2 has also been used to explain the amount of the effect of independent variables on the dependent variable.

And may reach a search to a set of conclusions was the most important effects of the presence of a large and significant function of the content of knowledge and its operations in the quality of health services.

And based on these findings has been to develop a set of recommendations concerning research variables and other variables related to future studies.