إطار مقترح لحوكمة المعلومات في أمانة العاصمة المقدسة

Abstract EN

The aim of this study is to identify the role of information governance in empowering and enhancing knowledge management within organizations, and also to identify the models in used to implement information governance within organizations, As well as to examine the current status of the Holy Capital municipality policies, to achieve the main objective of this study which is; to provide a model for a proposed framework for the strategic plan for information governance in the Holy Capital municipality.

The study was based on a content analysis methodology, in which the published studies on the concept and framework of information governance in organizations were reviewed, beside the models presented by these studies and analyzing their content in order to get results that answer the study questions.

The study also relied on the case study methodology to study the status quo in the Holy Capital municipality and its readiness for information governance implementation.

The study adopted the methodology of the focus group which suits the nature of this study; which requires presenting the researcher's findings to a group of specialized experts to come up with a suitable model for the strategic plan for information governance in Holy Capital municipality.

The study concluded that the implementation of the concept of information governance in the organizations helps them to achieve their objectives.

There is also a need for more integration among all disciplines in order to come up with a unified framework for information governance.

The results of the study also showed that effective information governance is an important factor for knowledge management success, In addition, the principles and mechanisms of governance are used to develop and handle knowledge management processes: acquisition, formation, organization, sharing and implementation, The formation of a strong information infrastructure is the basis for the formation and management of institutional knowledge, which consists of the policies, procedures and methodologies used to manage information, organization, technologies and information systems that together provide the ability to collect, organize, document, maintain, publish and update information.

One of the findings of the study is that the ARMA International Information Governance Reference Model (IGRM) is the most comprehensive model for implementing the corporate governance program, The study also emphasize on the importance of adopting the maturity model as a means to measure the maturity level of information governance in the organizations.

The study issued several recommendations; including the need to adapt the information governance strategy in the Holy Capital municipality with its general vision and strategy.

The study also recommended the need for the Holy Capital municipality to implement projects related to information infrastructure such as: Master Data Management, Information Architecture project, Data Warehouse project and Groupware project for its large revenue and direct impact on the implementation of the information governance program and knowledge management success, The study recommends the importance of training for all employees of the Holy Capital municipality according to compliance requirements and risk management.