Mesuring gaps between tourists’ expectations and perceptions with reference to Cairo as a tourist destination
Other Title(s)
قياس الفجوات بين التوقع و الإدراك لدى السياح بالتطبيق على القاهرة كمقصد سياحي
Author
al-Tayyib, Nahhal Muhammad Abd al-Zahir
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 13, Issue 1 (30 Jun. 2016), pp.129-150, 22 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2016-06-30
Country of Publication
Egypt
No. of Pages
22
Main Subjects
Pharmacy, Health & Medical Sciences
Abstract EN
Customers generally have a tendency to compare the service they expenence with the service they ‘expect’.
If the perception does not match the expectation, there arises a gap, which could refer to a satisfaction or dissatisfaction.
Tourist satisfaction is an important element due to its role in destination survival.
This paper estimates the gaps between tourists’ expectations and perceptions.
It also identifies the differences among nationalities of tourists in their perception of services provided in Cairo as a tourist destination; also it determines the dependence of tourists’ future behavioral intention on satisfaction or dissatisfaction of services.
The results showed gaps between what tourists expect and what they perceive; also indicated a difference among nationalities in their perception .in addition it was found that the tourists’ future behavioral intention is dependent on the services that meet tourists over all expectations.
American Psychological Association (APA)
al-Tayyib, Nahhal Muhammad Abd al-Zahir. 2016. Mesuring gaps between tourists’ expectations and perceptions with reference to Cairo as a tourist destination. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 13, no. 1, pp.129-150.
https://search.emarefa.net/detail/BIM-826353
Modern Language Association (MLA)
al-Tayyib, Nahhal Muhammad Abd al-Zahir. Mesuring gaps between tourists’ expectations and perceptions with reference to Cairo as a tourist destination. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 13, no. 1 (Jun. 2016), pp.129-150.
https://search.emarefa.net/detail/BIM-826353
American Medical Association (AMA)
al-Tayyib, Nahhal Muhammad Abd al-Zahir. Mesuring gaps between tourists’ expectations and perceptions with reference to Cairo as a tourist destination. Journal of Association of Arab Universities for Tourism and Hospitality. 2016. Vol. 13, no. 1, pp.129-150.
https://search.emarefa.net/detail/BIM-826353
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 148-149
Record ID
BIM-826353