Performance evaluation, management and public satisfaction of highway maintenance by contracts in Jordan

Other Title(s)

إدارة الأداء و رضا الجمهور لصيانة الطرق بواسطة العقود بالأردن

Dissertant

al-Ahdab, Abd al-Rauf Muhammad Haytham

Thesis advisor

Muslim, Majid

University

Isra University

Faculty

Faculty of Engineering

Department

Engineering Project Management

University Country

Jordan

Degree

Master

Degree Date

2018

English Abstract

Due to important rule of highways in economic growth and where highways’ maintenance is one of significant factors to improve highways’ durability; this thesis discussed the main factors ( specifications, owner, consultant, contractor, safety, fund, materials and equipment, and public) that affect the performance and satisfaction of highways maintenance process , also, sub factors of each main factor are studied.

Research questionnaire is prepared to assess performance and satisfaction factors, and based on the statistical analysis of study results, the following conclusions can be drawn.

The following points are considered positive points for previously mentioned factors; existence of specifications in maintenance process, projects’ owner has his own specifications, consultants’ offices and staff are qualified and classified to supervise maintenance projects, contractors are qualified and classified to execute maintenance projects, providing warning signs at suitable distances before project area, enough Fund for maintenance projects, maintenance cost decrement due to premature maintenance, existence of specifications for materials and instrument, and highways become safer after maintenance.

On the contrary, the following points are considered negative points, and it is needed to overcome these problems; shortage in users feedback to improve specifications for future projects, shortage in using of up to date technologies for projects assessment, shortage in consultants’ clear vision of projects demands and their suitability, shortage in contractor using of up to date technologies for project assessment, shortage in existing of premature highway maintenance, shortage in existence of periodic materials testing, and shortage in taking complaints and notes in account by official organizations.

Main Subjects

Road Engineering

Topics

No. of Pages

90

Table of Contents

Table of contents.

Abstract.

Abstract in Arabic.

Chapter One : Introduction.

Chapter Two : Literature review.

Chapter Three : Data collection methodolgy.

Chapter Four : Data analysis and results.

Chapter Five : Discussion of results.

Chapter Six : Conclusions and recommendations.

References.

American Psychological Association (APA)

al-Ahdab, Abd al-Rauf Muhammad Haytham. (2018). Performance evaluation, management and public satisfaction of highway maintenance by contracts in Jordan. (Master's theses Theses and Dissertations Master). Isra University, Jordan
https://search.emarefa.net/detail/BIM-838428

Modern Language Association (MLA)

al-Ahdab, Abd al-Rauf Muhammad Haytham. Performance evaluation, management and public satisfaction of highway maintenance by contracts in Jordan. (Master's theses Theses and Dissertations Master). Isra University. (2018).
https://search.emarefa.net/detail/BIM-838428

American Medical Association (AMA)

al-Ahdab, Abd al-Rauf Muhammad Haytham. (2018). Performance evaluation, management and public satisfaction of highway maintenance by contracts in Jordan. (Master's theses Theses and Dissertations Master). Isra University, Jordan
https://search.emarefa.net/detail/BIM-838428

Language

English

Data Type

Arab Theses

Record ID

BIM-838428