دور تبسيط الإجراءات الجمركية و تأثيرها على تحسين الخدمات الإدارية و الفنية : دراسة تحليلية لمصلحة الجمارك طرابلس و الخمس

Abstract EN

Failure to implementing and enforcing the international agreements and treaties related to simplifying the administative and technical procedures in customs points have led to the unsatisfactory feeling of employees and beneficiaries on the level of service performance and the effectiveness in supporting and simplifying the international trade the reason of my selection to the study subject is because of the feeling of its importance and its impacts reflection on a large group of the society , and because of the complication of administrative and technical procedures which is considered as the main reason in burdening the civilian great deal of efforts and becoming the reason of losing plenty of time.

it also cause the increasing of costs as a result of the auditing frequency and the constant returning to obtaining the service .

The importance of the study rises from the administrative decision supporting and the reduction of costs and efforts as well as managing the spending towards achieving higher revenue and increasing the added value by stepping up the procedures and decreasing the costs considering that time is a cost and also easing the procedures and decreasing time and movement .

The stady aimed to analyzing the reasons contributing in the reduction of service performance and the attempt to proposing appropriate solutions and the containing of the procedures followed at the department and the extent of the impact of such procedures on the level of service proyision .

The study has relied on the descriptive analytic approach at studying the variables and pursuing the office research method and then following the field research in gathering date by interviews, observation .and designing questionnaires and distributing them on a random selection averaging 52% of the stady community consisting of departments and offices managers, directors, of divisions, and beneficiaries,and after practically viewing the data and placing the map of current procedures progress, it was revealed that there are barriers.complication, and slow ness in the customs payment procedures and the final releasing of goods.

the study has concluded some results more important of which are.1- Existence of a relationship with statistic sign between simplifying the procedures and improving the performance of administratrive and technical service 2- Existence of a relationship with statistic sign between improving the service performance at the deparment and the level of benefiting from the technological advancement in developing the administrative and technical service 3- Negligence in follow the pratical rules in the field of developing the costoms operations connected with simplifying customs procedures by implemention of the international agreements and treaties.

4- Dropping down of information and communcation technology wirthin the department.