أثر نظام المعلومات على تحسين جودة الخدمات البنكية : دراسة ميدانية في البنوك الجزائرية
Other Title(s)
The effect of information system on improving the quality of banking services : a field study in Algerian banks
Author
Source
Issue
Vol. 4, Issue 2 (31 Dec. 2018), pp.233-244, 12 p.
Publisher
Publication Date
2018-12-31
Country of Publication
Algeria
No. of Pages
12
Main Subjects
Financial and Accounting Sciences
Topics
Abstract EN
This study aimed at identifying the effect of information system on improving the quality of the Algerian banking services.
And to achieve the study objectives, two questionnaires were developed and distributed on the level of each of the managers of these banks, as well as their customers, with respect to a sample of managers, a list of survey designed has brought to them to measure the dimensions of information systems, and the sample of bank's clients has brought to them an other list of survey designed to measure the quality of banking service dimensions, (72) questionnaires were returned and analyzed.
Validity and reliability of the two questionnaires were computed.
The results of the study refer to significant statistical effect of information system (technical requirements, human requirements) on improving the quality of services in banks sample study.
The study also shows that there was no significant statistical effect of information system (material and financial requirements, administrative requirements) on improving the quality of services in banks sample study.
In the light of the findings some recommendations are given
American Psychological Association (APA)
ابن طاطة، عتيقة بوشنتوف. 2018. أثر نظام المعلومات على تحسين جودة الخدمات البنكية : دراسة ميدانية في البنوك الجزائرية. مجلة الاقتصاد و المالية،مج. 4، ع. 2، ص ص. 233-244.
https://search.emarefa.net/detail/BIM-853092
Modern Language Association (MLA)
ابن طاطة، عتيقة بوشنتوف. أثر نظام المعلومات على تحسين جودة الخدمات البنكية : دراسة ميدانية في البنوك الجزائرية. مجلة الاقتصاد و المالية مج. 4، ع. 2 (2018)، ص ص. 233-244.
https://search.emarefa.net/detail/BIM-853092
American Medical Association (AMA)
ابن طاطة، عتيقة بوشنتوف. أثر نظام المعلومات على تحسين جودة الخدمات البنكية : دراسة ميدانية في البنوك الجزائرية. مجلة الاقتصاد و المالية. 2018. مج. 4، ع. 2، ص ص. 233-244.
https://search.emarefa.net/detail/BIM-853092
Data Type
Journal Articles
Language
Arabic
Notes
يتضمن هوامش : ص. 243-244
Record ID
BIM-853092