Investigating hotel outsourcing in the Egyptian hotel market : reasons, barriers and activities

Joint Authors

al-Hushi, Sayyid S.
al-Damardash, Jailan M.
al-Said, Uthman A.

Source

Journal of the Faculty of Tourism and Hotels

Issue

Vol. 12, Issue 2 (31 Dec. 2015), pp.48-72, 25 p.

Publisher

Alexandria University Faculty of Tourism

Publication Date

2015-12-31

Country of Publication

Egypt

No. of Pages

25

Main Subjects

Marketing

Abstract EN

Abstract Due to the increasing importance of “Outsourcing” as one of the strategic management tools used by hotels worldwide, the current study attempts to assess hotel outsourcing in the Egyptian Hotel Industry by providing insights into the outsourcing drivers or reasons and the encountered barriers.

The study also discusses the most common activities outsourced by hotels in Cairo and Sharm El Sheikh.

A total of 48 participants including General and Department Managers working in four and five-star hotels, mainly in Cairo and Sharm El Sheikh participated in this study.

The methods used to collect data included personal interviews using a structured questionnaire.

The findings revealed that outsourcing occurs in a variety of hotel functions and departments including information technology, transportation services, health club, pest control, animation, security, reservation, as well as other activities.

The main reasons for outsourcing in hotels were found to be access of external expertise, reducing costs and focusing on core activities.

Although participating hotels showed interest to expand their scope of outsourcing some constraints are limiting their ability to do so.

Lack of reliable suppliers, minimal knowledge concerning outsourcing adoption, possible risk of providing unqualified staff and hidden relevant costs represented the most significant barriers of outsourcing.

American Psychological Association (APA)

al-Hushi, Sayyid S.& al-Damardash, Jailan M.& al-Said, Uthman A.. 2015. Investigating hotel outsourcing in the Egyptian hotel market : reasons, barriers and activities. Journal of the Faculty of Tourism and Hotels،Vol. 12, no. 2, pp.48-72.
https://search.emarefa.net/detail/BIM-857757

Modern Language Association (MLA)

al-Hushi, Sayyid S.…[et al.]. Investigating hotel outsourcing in the Egyptian hotel market : reasons, barriers and activities. Journal of the Faculty of Tourism and Hotels Vol. 12, no. 2 (2015), pp.48-72.
https://search.emarefa.net/detail/BIM-857757

American Medical Association (AMA)

al-Hushi, Sayyid S.& al-Damardash, Jailan M.& al-Said, Uthman A.. Investigating hotel outsourcing in the Egyptian hotel market : reasons, barriers and activities. Journal of the Faculty of Tourism and Hotels. 2015. Vol. 12, no. 2, pp.48-72.
https://search.emarefa.net/detail/BIM-857757

Data Type

Journal Articles

Language

English

Notes

Record ID

BIM-857757