قياس أثر جودة الخدمات التعليمية على رضا الطلبة : دراسة ميدانية على طلبة جامعة سعيدة-الجزائر

Abstract EN

This study aims to determine the effect of the quality of services offered by Saida University– Algeria- on student satisfaction, using a scale of Service Performance (SERVPERF), which mainly focuses on measuring the actual performance of the service provided to students, a study sample has been formed based on a number of 370 students, to deal with this issue, we used a form including (29) items to be answered and the results are taken into account and the data analyzed using the (SPSS.V.20) statistical program.