The influence of job burnout on organizational citizenship behavior of employees in hotels
Other Title(s)
تأثير الاحتراق الوظيفي في السلوك التنظيمي للعاملين بالفنادق
Joint Authors
Daraz, Amr
Abbas, Jihan al-Amir
Source
Journal of Association of Arab Universities for Tourism and Hospitality
Issue
Vol. 14, Issue 2 (31 Dec. 2017), pp.113-122, 10 p.
Publisher
Suez Canal University Faculty of Tourism and Hotels
Publication Date
2017-12-31
Country of Publication
Egypt
No. of Pages
10
Main Subjects
Social Sciences (Multidisciplinary)
Abstract EN
Hospitality market is faced by strong challenges and competition.
Therefore, hotel employees always face fierce stress that may hinder their organizational citizenship behavior and increase the rate of their turnover.
So, this paper examines the effect of job burnout on organizational citizenship behavior (OCB).
A questionnaire form used for this purpose included eight dimensions, named emotional exhaustion; depersonalization; personal accomplishment; altruism ; conscientiousness ; courtesy ; civic virtue; sportsmanship for measuring the relationship between the two variables.
A Mann-Whitney U test, a Kruskal-Wallis test, as well as the linear regression analysis were used to analyze the 360 questionnaire forms collected from five star hotels employees.
It has been found that Emotional exhaustion, Depersonalization, and Personal accomplishment had significant effects on citizenship behavior.
The results suggested that a variety of efforts to assist employees in family concerns, legal issues, financial matters and health maintenance (which is called employee assistance programs) should be employed.
American Psychological Association (APA)
Abbas, Jihan al-Amir& Daraz, Amr. 2017. The influence of job burnout on organizational citizenship behavior of employees in hotels. Journal of Association of Arab Universities for Tourism and Hospitality،Vol. 14, no. 2, pp.113-122.
https://search.emarefa.net/detail/BIM-866289
Modern Language Association (MLA)
Abbas, Jihan al-Amir& Daraz, Amr. The influence of job burnout on organizational citizenship behavior of employees in hotels. Journal of Association of Arab Universities for Tourism and Hospitality Vol. 14, no. 2 (Dec. 2017), pp.113-122.
https://search.emarefa.net/detail/BIM-866289
American Medical Association (AMA)
Abbas, Jihan al-Amir& Daraz, Amr. The influence of job burnout on organizational citizenship behavior of employees in hotels. Journal of Association of Arab Universities for Tourism and Hospitality. 2017. Vol. 14, no. 2, pp.113-122.
https://search.emarefa.net/detail/BIM-866289
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 120-122
Record ID
BIM-866289