Justice perception and turnover intention in hotels : the mediating effect of employees’ commitment

Abstract EN

The study was designed to investigate the effect of organizational justice on employees' turnover intention with the mediating role of organizational commitment among hotels employees.

The instrument of the study was a questionnaire about demographic data, organizational justice scale (Niehoff and Mooman, 1993), organizational commitment scale (Porter et al., 1974) and turnover intention scale (Camman et al., 1979).

The sample consisted of 327 employees from five-star hotels in Sharm El-Shiekh, Egypt.

Statistical Package for Social Sciences (IBM SPSS Statistics 20) was used for data processing.

In order to determine the relationship, Spearman's correlation and regression analysis were used.

The findings revealed a significant relationship among the variables and supported all the hypotheses.

The study recommended that hotels management should focus on increasing their employees’ commitment through perceived organizational justice as an essential determinant of turnover culture.