محددات جودة الخدمات السياحية : دراسة كمية

Joint Authors

حشمان، مولود
يحياوي، خديجة

Source

مجلة التنمية و إدارة الموارد البشرية : بحوث و دراسات : مجلة دولية علمية دورية محكمة

Publisher

Blida 2 University-Lounici Ali The Laboratory of Organizational Development and Human Resources Management

Publication Date

2017-11-30

Country of Publication

Algeria

No. of Pages

6

Main Subjects

Economics & Business Administration

English Abstract

The aim of this work is to identify the determinants of the quality of tourist services in Algeria and try to understand the reasons behind the citizens' reluctance to travel inward and prefer travelling to similar countries in terms of climate and other tourism components such as Tunisia, Morocco, Spain and Greece.

In this regard, a questionnaire was dispatched over a sample of employees in the tourism sector during the second semester of 2016.

The data is used to determine the quality of services (Qual_serv) determinants in the sector.

The use of the database is limited to a set of variables; including education (ETN), training (CF), age of the employee and the effective level of service (Qual_serv).

We rely on the regression technique in particular the method of the ordinary least squares (OLS) to estimate and test the statistical significance of the linear relationship between the level of services quality and these determinants.

The empirical results show the presence of significant differences between the level of service and its determinants.

The study also points out to the significant weakness in the parameters of the work nature (permanent or temporary), training, gender (GD) and age variables.

The size, the statistical significances of the parameters and their impact on quality are very weak.

In the same context, the seniority in the sector and tourism education parameters showed off to be important in terms of magnitude, sign and statistical significance.

This applied study indicates that the two elements cannot alone explain the raison behind the registered gap in the quality of service and its failure to attract domestic or foreign tourists.

Data Type

Conference Papers

Record ID

BIM-874983

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