جودة الخدمات السياحية كآلية لتحقيق الميزة التنافسية للمؤسسات السياحية : دراسة حالة فندق النجم الأبيض تيسمسيلت

Other Title(s)

The tourism services quality as a mechanism to achieve the competitive advantage of tourism institutions : study case of the White Star Hotel Tissemsilt

Joint Authors

العيداني، إلياس
وراد، حسين

Source

مجلة الاجتهاد للدراسات القانونية و الاقتصادية : مجلة دولية، علمية، أكاديمية، محكمة، متخصصة، سداسية و مفهرسة و مصنفة

Publisher

University Center Amine Lokal Hadj Moussa Agg Akhamouk-of Tamanrasset Law and Political Sciences Institute

Publication Date

2019-06-30

Country of Publication

Algeria

No. of Pages

25

Main Subjects

Economy and Commerce

Topics

• Economic development
• Economic competition
• Case studies
• Tourism
• Algeria
• Twenty-first century
• Economic aspects
• Quality of services
• White Star Hotel

English Abstract

The quality of tourism services is one of the most important elements that increase competitiveness advantage of tourism institutions, for that we are interested in this paper to show the basic concept of tourism and tourism services and their relationship with competitive advantage of institutions.

Where we can say that the concept of quality of tourism services have an important role in their design and it's method of marketing, hence, the concept of quality of services is important to the provider of services and the beneficiaries too.

Through this study and analysis of an questionnaire giving to 80 guests and client (customers ) in the White Star Hotel Tissemsilt, the results shows positive relationship between quality of services and the competitive advantages in the tourism institution.

As a result we can say that more important than having competitive advantage is the ability to design that feature in line with the five competitive forces

Data Type

Conference Papers

Record ID

BIM-883592

• APA
• MLA
• AMA